Service Leader / Manager (Homelessness)

Southampton

£29,392 progressing to £32,658

Full time, 37 hours a week as well as on call duties

Are you looking for a challenging and rewarding role where you will be able to use your strong people skills to manage a team that supports the homeless? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.

You will be managing a service and a team that provides accommodation and support for adults and young people or young parents. You will be flexible and able to adapt to challenges that arise within the service. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult Situations.

MAIN RESPONSIBILITIES

• You will manage a team of staff that provide accommodation and support for the homeless in this area.
• You will insure effective and efficient cover of staff rotas through the recruitment, induction and management of staff, relief and agency workers
• You will effectively lead, support, develop and motivate your team
• You will work closely with the Contracts & performance manager to identify, cultivate and secure new funding streams and business opportunities in line with the service development plan
• Develop and maintain excellent working relationships with our partners and commissioners
• Liaise with other managers to pool knowledge, experience and ideas for service improvement
• You will contribute to the delivery of our clients communications, fundraising, volunteering and value for money strategies

 

Attributes & Values

Whilst previous experience in working with the homeless is not essential, you will need knowledge of managing services for similar client groups such as social care / substance misuse, mental health and you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

• You will have knowledge of effective staff management, supervision, team leadership and evidence of improving performance outputs, including across multi-sites and remote management of services and people
• Ability to keep manual and IT based records, produce reports and analyse budgets
• Up to date knowledge of sector specific legislation and laws
• Evidence of management level or professional qualification, training and experience in social care, management, housing etc
• Ability to prepare for, chair and minute meetings
• Full drivers licence and access to a vehicle is essential for this role

Homeless Recovery Worker 

Southampton

£21,031 progressing to £23,368

Full time, 37 hours a week

 

Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.

 

You will be working as part of a team to provide support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.

 

MAIN RESPONSIBILITIES

• You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a client needs assessment and manage risks.
• Carrying out housing management duties such as collecting service charges at various locations
• Covering Health and Safety duties at various locations
• Support to move clients on from accommodation services to suitable accommodation options
• You will mediate and or negotiate with existing housing providers to help prevent homelessness
• You will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes.
• You will help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers
• You will encourage individuals to develop practical skills such as budgeting, shopping, cooking, housework, laundry, personal health and hygiene
• Carrying out drop in sessions at designated locations.
• Liaise with colleges, training agencies, employers to help clients to gain access to education, find work or maintain their benefit entitlement
• Advise client on appropriate agencies to contact i.e. debt and housing issues
• Travel and cover services across a geographical patch as and when required
• Any other reasonable duties required in the interest of the organisation

Attributes & Values

Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better.

 

•  Clear verbal and written English
•  Good IT and keyboard skills
•  Polite, assertive manner, ability to self -motivate
•  Passion for working in a client/customer facing role
•  Knowledge of the benefits system and tenancy legislation
•  Have an interest and genuine concern for homelessness and related issues
•  Knowledge of voluntary and statutory agencies
•  Flexible approach to what is required from the role
•  Full drivers licence and access to a vehicle is a requirement for this role

Multi Skilled Joiner

Salary: £30,000 Per annum + an average of £5000 per annum for call out cover

Manchester, Greater Manchester

Contract Type: Permanent 

Closing date: 28th June 2022

Interview location: Interview location; Soapworks, Salford Quays, Manchester

 

Our organisation is all about people – the people who live in our homes, the people in the communities we serve and the people we work with.

 

So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!

 

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture which supports people to do this.

 

As a not-for-profit housing association, we provide homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness and support people to reach their potential.

 

This role will help us to do this by providing a professional multi-skilled joinery service that delivers an excellent customer experience. Adhering to health and safety regulations and organisational policies and procedures.

 

Multi-skilled Joiners will have a core trade in either Plastering or Joinery with experience of all trades to ensure a ‘first time fix’.

 

In this role, you will be responsible for

• Carry out all aspects of joinery and multi skilled works to customers’ homes and empty properties.
• Carry out various multi skilled works as required by the role (e.g. tiling, patch plastering and minor plumbing).
• Diagnose and prioritise specific work activities and tasks and use experience of working across all trades within the domestic sector. Undertake tasks outside of the core trade from start to completion.
• Delivering an excellent customer experience

We need people who are / have

• Experience in a similar role undertaking multi-skilled joinery work
• Have a sound building and construction knowledge and knowledge of general building maintenance repair
• NVQ Level 2 or equivalent in Joinery/Carpentry
• Demonstrable experience in a secondary trade (plumbing/plastering/tiling).
• Full valid driving licence

Please note due to the nature of the role a Basic DBS check will be required. A full valid driving licence and the ability to work on a Standby Rota are essential to the role.

 

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

 

If you want to be part of our team and help us make a difference, we’d love to hear from you.

 

#Joiner #Joineryjobs #tradesjobs #constructionjobs #housingjobs #recruiting #Manchesterjobs

Head of Business Services (Property Services / Direct Maintenance)

Salary: £44,019 – £50,768 per annum pro rata

Location: Nottingham

Hours: 20 per week, part time and fixed term until 31 July 2023

Closing Date: Tuesday 21 June 2022

 

Interview Date: Thursday 23 June 2022

 

This is a part time and fixed term post to cover the substantive post holder on secondment until 31 July 2023.

 

Help our client provide “More homes, great services, better lives”

 

Can you help our client to develop new business solutions and improve processes? Can you advance and deliver effective policies and ensure that services meet accreditation, legislative and regulatory requirements?

 

NCHA have just the role for you…

 

Join our client  as their Department Head – Business Services, which forms part of their busy Property Services function and deliver our clients corporate objectives though leadership of technical administration support services to internal and external customers; ensuring the provision of an effective, responsive customer led service and facilitate feedback from all stakeholders to develop new business solutions and improved processes.

 

The role:

 

As our client’s department head, you will be a member of the senior management team in property services and report into their Assistant Director of Property Services. You will oversee and manage a team of works planners to support the day to day delivery of the internal direct maintenance service (DMS) works (not directly as they have team leaders), technical Inspectors and the gas servicing and electrical testing.

 

our client are looking for someone who can:

·     Develop and deliver effective policies and ensure that services meet accreditation, legislative and regulatory requirements and deliver expected KPIs

·     Develop, review, negotiate and agree delivery of complex services with other internal and external groups including suppliers of goods and services on a planned basis

·     Produce and review the annual Team Plans for Business Services’ stakeholders

·     Develop and implement in-house Property Services training systems for own team

·     Lead co-ordination of complaints within Property Services

·     Lead the Business Services’ managers to develop and maintain expertise and specialisms

 

Check out the role profile to find out more!

 

Requirements of the role:

 

You will have significant and demonstrable experience of managing the delivery of customer-oriented services, including dealing with the general public, building and maintenance contractors. You will have relevant experience of managing teams in a telephone enquiry environment and demonstrable ability to use IT systems to record, collate and interpret data accurately and clearly, within agreed timescales. Building positive working relationships will come naturally to you and you will enjoy challenging the status quo. Relevant and current knowledge of building processes, construction and housing maintenance issues is key to the role, as is some knowledge and understanding of key social housing issues.

 

Due to the nature of the role a valid driving licence and access to a vehicle is required.

 

This is a partially agile role which allows you to work part of your week in the office and at home depending on business requirements. Ideally the successful candidate will be able to work 20 hours over five days.

 

Colleagues wishing to apply for a secondment must get approval from their line manager in advance of their application to ensure that they can be released from their role.

 

As an Equal Opportunities and Disability Confident Employer, our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of their LGBT + Allies Programme, they also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace. 

 

Women and black, Asian and minority ethnic colleagues are currently under-represented in managerial positions and our client particularly welcome suitable applications.

 

All successful candidates will be required to take a work related test prior to the interview.

 

HR People Administrator 

Location: Letchworth, Hertfordshire

Salary: £26,038 FTE

Hours: Full time & part time applicants will be considered

Contract: FTC 12 months

Are you an experienced HR administrator or assistant looking for a new opportunity?

Can you help our client to provide a pro-active, high quality HR service?

Can you provide admin support to People Partners and Head of People?

 

Yes . . . then our client want to hear from you!

Role Purpose

You will proactively deliver an exceptional HR administration service to the business; supporting the wider HR team, colleagues and line managers. This will involve providing HR administration and payroll support and completing all employee life cycle processes and becoming a Subject Matter Expert (SME) in key process areas.

 

Making it happen – you will: 

❖ Deal with all routine enquiries from managers and colleagues about all HR processes. Including advice, guidance and support on all employee lifecycle transactions

❖ Administer all templates and correspondence to colleagues ensuring they are written in a professional manner and comply with employment legislation

❖ Input and maintain accurate data on the HR / Payroll data base and produce reports

❖ Create purchase orders using the QL Finance system

❖ Manage the HR Inbox

❖ Promote the use of direct access by coaching our colleagues to utilise the HR intranet

❖ Focus on building rapport with colleagues and taking time to understand their individual needs

❖ Provide support to People Partners as required

❖ Take notes at investigation and disciplinary meetings as required

❖ Manage the sickness absence trigger process and take minutes at sickness meetings.

❖ Conduct maternity meetings as required

❖ Support managers with best practise recruitment processes. Manage the recruitment process from advert, interviews to onboarding

❖ Support and deliver on the new onboarding processes, and conduct HR Inductions.

❖ Work accurately and effectively with the Payroll Bureau to ensure payroll changes are implemented and actioned to timescales

 

A basic must! 

❖ Demonstrated ability to administer systems and processes efficiently and effectively (ideally HR and payroll)

❖ Excellent communication skills both verbally and in writing.

❖ Computer literacy – proficient in the use of Microsoft packages – Word, Excel, Outlook.

❖ Have some working knowledge of employment law, understanding of data protection legislation and other related legislation and regulations

❖ Able to work efficiently, multitask and deliver a high level of work with attention to detail

❖ Manage a high volume of HR work

Closing Date: 20th June 2022

Our clients story

In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants’ homes and creating the capability to build more affordable housing.

Our client have a clear identity and a passion for delivering more high-quality affordable homes. They want customers to be able to settle – to find somewhere they can establish themselves, create a life, a community and prosper.

 

Getting the basics right, creating a great customer experience and delivering new homes to meet local needs are what makes them a great housing association. This doesn’t happen by chance – they focus on neighbourhoods, helping with employment and support and by tackling loneliness.

The commitment, passion and care that their colleagues demonstrate every day is what makes them special. they are proud to work in social housing, they care deeply about the lives of their tenants and how they can help, and they are committed to making them the housing association in Hertfordshire and Bedfordshire.

What they offer:

• A competitive salary
• Generous holiday allowance
• Stakeholder pension scheme
• Life assurance
• Health care cash plan
• Enhanced maternity, paternity and adoption leave
• Counselling sessions
• Training and development opportunities
• Flexible working
• Corporate performance pay award