IT Systems Specialist (Change & Implementations)
Location: Manchester 
Salary: £37,967 
Full time, Permanent, 35 hours a week 
 

Interview Date: TBC

Closing Date: Sunday 24 July 2022

 

 

 
Watch our communities grow. See the difference you can make in our city. 

An exciting opportunity has arisen within our clients IT Team for a Solutions Specialist to join them.

You’ll design, build and test IT solutions to meet business needs that are aligned to the agreed IT strategy and reference architecture; and work in conjunction with other IT colleagues and business teams within their company to successfully transition into business and IT operations.

Contributing to IT and business led projects and change requests, you’ll help design and build new or changed IT systems applying change and release processes. They’re looking for someone to manage and deliver technical work packages and tasks and become a technical subject matter expert for projects as required.

With experience of working in similar roles within other organisations with complex IT services, several hundred users and multiple business critical applications, you’ll have experience of a major technology implementation and an understanding of relational database schemas, application layers, integration, and application delivery methods. Ideally, you’ll have In-depth knowledge of housing management and related applications – especially Aareon QL, Aareon 1st Touch and DRS and of administrating, supporting, and of developing the use of housing management and related systems. You must hold a formal qualification in IT such as CITP (e.g. Chartered IT professional) and ITIL 4 Foundation or above.

Ideally they’re looking for someone with a strong understanding of the housing sector and operational performance, that has a track record of influencing stakeholders in the decisions they make.

If they receive high levels of applications for the role, they may close the role early. Please apply as soon as possible to avoid any disappointment.

Our client strives for equality, diversity and inclusion in all that they do.  They positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.   

They also seek to promote a culture of flexible working where possible and practical and applications from candidates seeking flexible and/ or part time working patterns will be considered. Going forward they will be transitioning to a culture where agile working will be a feature of many of their roles. 

They are a Disability confident employer and they will work to ensure reasonable adjustments are in place where possible throughout the recruitment journey and into employment. 
 

Customer Service Advisor 
Salary: £21,100 
Manchester, Greater Manchester – Agile Working 
Contract Type: Permanent 
Hours: 35 hours per week –  Monday to Friday – Covered by rota. 
 Closing date: 15 July 2022 
Interview date: 11 July 2022 
Interview location: Soapworks, Salford Quays, Manchester 

 

 

 

 

Our Client is all about people – the people who live in their homes, the people in the communities they serve and the people they work with.

So, it’s no surprise that they recruit for attitude and behaviour which are central to them delivering great experiences for everyone!

They employ people who are passionate about making a difference who can take responsibility and get things done. And they have developed a culture which supports people to do this.

As a not-for-profit housing association, they provide homes and services to over 16,000 people across Greater Manchester. They build affordable new homes, work with partners to reduce homelessness and support people to reach their potential.

This role will help uthem to do this by supporting customers through a growing range of digital channels such as telephone, live chat, social media and email while also helping them to navigate our customer app. You’ll help to resolve customer enquiries within the first contact helping to maintain our Right First-Time ethos.

 

In this role, you will be responsible for

 

• Providing excellent customer service across all channels.
• Demonstrate the ability to communicate to a high level, in both written and verbal format.
• Support customers while navigating our customer app and encourage them to use the functionality available there.
• Assist with some technical issues where possible.

 

They need people who are / have

 

• Experience working within a customer service team, ideally within a digital led multi-channel contact centre
• An understanding of what a Social Housing Association does and Irwell Valleys ambitions
• Good IT abilities with MS Office package – notably Word, Excel and Outlook
• A basic knowledge of GDPR and how it affects customer service interactions

 

Everyone’s welcome at our client. Their culture is inclusive, and they are committed to increasing diversity. They enable everyone to be themselves at work, so that they feel at home with them. And they trust and support people to do their best, in a role that is fulfilling and rewarding because thyey know that this helps them to deliver better outcomes for their customers and their colleagues.

If you want to be part of their team and help them make a difference, they’d love to hear from you.

Martyn, Customer Service Advisor – “I’ve been working here for 5 months now, this is my first experience working in social housing. I’ve learnt a great deal since working in the customer service team and the support is second to none.

I’ve managed to build my skill set with the support of my colleagues and managers to the point I have now been promoted to Lead Customer Service Advisor. It’s a very inclusive and progressive environment to work in and I am intensively proud to be a part of it.” 

#CustomerServiceAdvisor #contactcenter #callcentre #housingjobs #recruiting #Manchesterjobs 

Resettlement Worker – Young Person’s Services 
Salary: £22,309 – £26,566 per annum 
Location: Newark 
Hours: 37 
Closing Date: 21st July 2022 
 

Can you assist and prepare young people to be ready to move on?

Branching Out is a busy and dynamic supported housing service for young people aged 16 – 21 years. Commissioned by our client, They offer a high quality, strength based support service which aims to build the skills, confidence and independence of the young people who come through their doors.

 

What is a Resettlement Worker?

As a Resettlement Worker you will use your awareness of housing options and available funding to enable young people to maintain their tenures and resettle back to family or appropriate accommodation in the community. This is an exciting opportunity as you will also deputise for the manager where necessary so this is fantastic if you’re looking for the next step!

 

What you’ll be doing

Even as an adult the housing market can be tough to navigate and with so much information out there you will be a young person’s advocate and guidance.  You could be helping young people complete the appropriate referrals forms for housing, coordinating referrals or arranging and attending referral interviews. Alternatively you could mediate between young people and their families to facilitate moves back home. You will be highly motivated and resilient but also patient and kind. Change can be scary but you will have a positive attitude to encourage our young people.

 

Then comes the big move…

With your knowledge of welfare benefits you’ll help users to access grants/ charitable funding for white goods or other furnishings.

As well as this, you will be on the ball with activities related to the young person’s move e.g. arranging and facilitating pre-move- in meetings, joining the property inspection, liaising with the landlord where appropriate to negotiate move-in dates. You will also develop a system that matches young people across the contracted provision to facilitate house shares.

Continued support is the key!

As the guardian angel that secured their first home, you will continue to maintain contact with young people who have moved on at regular intervals to measure sustainability of move on. You will also develop and train young people to be ready to move on in peer mentoring and facilitate their mentoring of other young people entering supported housing provision if appropriate.

Helping people reach their potential and achieve their goals is the best feeling”. – Current Support Worker
To be considered you must have a full valid driving licence and access to your own vehicle. You will be able to claim mileage proving you have business cover on your insurance.

 

Working days and hours:

We work 7 days a week, 365 days a year. You must be able to be flexible and work on a rota. Typical shift patterns are 08:00 – 15:30 and 14:30 – 22:00.

Please note: All successful candidates will be required to take a work related test prior to the interview.
As an Equal Opportunities and Disability Confident Employer, Our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT + Allies Programme, we also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.

 

The Company 

Our client has been around since 1973, and They’re really proud of that. They are more than just a housing association: They deliver care and support to people all over the East Midlands.

Finance Business Partner  
Salary up to £58,534 depending on knowledge, skills and experience  
Location Peterborough / Home-Based 
Full Time – Permanent – 37 hours per week – Ideally located within 1 hour of Peterborough 
 

 

Our client have a fantastic opportunity to join their growing team as a Finance Business Partner!

The role is responsible for partnering with the budget holders across the organisation to understand their needs and cost drivers, influencing, challenging and supporting decision-making to ensure that objectives are met in line with the corporate plan and value for money.

To be successful in this role the incumbent will need to be a qualified accountant, be able to provide accurate, insightful and forward-thinking financial analysis as well as having strong relationship building skills to ensure that an effective finance business partner service is provided to the business.

If this sounds like the ideal role for you, they would love to hear from you!

 

Our client are looking for someone 

 

• To be responsible for producing accurate, timely and insightful financial and non-financial reports and financial analysis.
• To have meaningful, professional partnering with budget holders and stakeholders, take the financial lead in the preparation of budgets and forecasts. Support and challenge assumptions, working closely with budget holders to understand their business areas.
• To work closely with the Financial Accounts Manager, prepare accurate and timely monthly Management Accounts, Financial Reports and Board Reports. Proactively monitor business performance, highlight risks, and work with the management team to take corrective action
• To take responsibility for accruals, prepayments, balance sheet reconciliations, specific areas of income and expenditure, and commentary, as part of the management accounts preparation.
• To act as a key point of contact to the business for financial queries. Proactively resolve issues in a timely and professional manner.
• To support the production of quarterly and annual regulatory and statutory accounts and reports as required.
• To be responsible for maintaining the Chart of Accounts, and systems administration in other finance systems.
• To support the Financial Controller in developing and implementing new accounting procedures, and systems
• To support other members of the finance team to assist in the achievement of team objectives.
• To produce timely and accurate reports for Directors’ Team, Committees and Board Members as directed by the Executive Director of Finance and the Financial Controller.

 

 

Requirements 

 

• Qualified Accountant;
• Track record in improving performance, responding positively to change and delivering results
• Strong understanding of management and financial accounts.
• Experience at managing professional and effective relationships with budget holders at every level.
• Experience to provide advice in relation to Value for Money.
• Ability to manage effective and professional internal customer relationships.
• Professional credibility to constructively challenge budget holders.
• Ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines;
• A self-starter. Self-motivated with a positive outlook and the ability to take ownership for own work; hands on approach;
• Excellent numeracy skills;
• Advanced Excel skills;
• Able to manipulate large volumes of data in a timely and accurate manner;
• Able to build strong working relationships with individuals and teams from all disciplines within the business;
• Able to clearly explain and present technical financial information to non-experts;
• Excellent verbal, reasoning and written communication skills.
• Commercially aware, understanding and anticipating the needs of operations and corporate service
• Ideally have housing sector experience.

 

 

The Company 

 

A commercial business with a social heart, their vision is to create opportunities that change lives through their drive, expertise, resources and passion.

Their dynamic approach has made them one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, they’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to their approach to adapting to change, and they will continue to grow their business in today’s fast-paced operating environment.

There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, they also provide care at home and at their two extra care communities in Peterborough as well as around the clock support through their Lifeline personal alarm service. Their community investment programme sees them working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of their communities, with a rapidly expanding digital support offer too.

 

Leasehold Conveyancing Officer  
Salary: £30,300 pa  
Manchester, Greater Manchester  
Contract Type: Permanent  
Hours: Full Time – 35 hours per week – Monday to Friday. Agile Working in place   

Closing date: 12.00 noon, 11 July 2020  

Interview date: TBC

Interview location: Soapworks, Salford Quays, Manchester  

 

 

 

Our Client is all about people – the people who live in their homes, the people in the communities they serve and the people they work with.

 

So, it’s no surprise that they recruit for attitude and behaviour which are central to them delivering great experiences for everyone!

 

They employ people who are passionate about making a difference who can take responsibility and get things done. And they have developed a culture which supports people to do this.

 

As a not-for-profit housing association, they provide homes and services to over 16,000 people across Greater Manchester. They build affordable new homes, work with partners to reduce homelessness and support people to reach their potential. This role will help them to do this by enabling people to live well in their home & communities.
This post will provide a professional front line service within the Leasehold and Private Rent Team. You’ll process the sale of the Association’s properties through Right to Acquire, Right to Buy and Shared Ownership, to process staircasing, assignments and lease extensions and to assist with other legal enquiries. Further to this you will provide some property management to customers and you will work with all relevant teams and will be the first point of contact for enquiries from tenants, solicitors, leaseholders and freeholders.

 

In this role, you will be responsible for

• Process Right to Buy and Right to Acquire applications for the purchase of the Associations’ properties from initial enquiry through to completion.
• Process requests for staircasing, lease extensions, assignments and land acquisitions through to completion.
  Ensure that all processes follow procedure, that systems are up to date and that processes meet legal requirements and timescales.
• To assist in the process of other sales, disposing of properties and other conveyancing matter as required.
• Help coordinate New Model Shared Ownership repairs, budgets, valuations etc.

 

Our client need people who have:

• Exceptionally high standard of customer care and service.
• Knowledge of Right to Buy, Right to Acquire and of Lease Extensions, Assignments and Staircasing.
• Experience of RTB / RTA processes, managing applications and compiling documents and of preparing documents for solicitors for lease extensions, Assignments, staircasing and land sales.
• Experience of setting leasehold service charge budget and preparing leasehold finalised accounts.

 

 

Please note you will need to be a Car owner/driver of a car for this role and you will need to have a flexible approach to working hours (including evenings and weekends).

 

Everyone’s welcome at our client. Their culture is inclusive, and they are committed to increasing diversity. They enable everyone to be themselves at work, so that they feel at home with them. And they trust and support people to do their best, in a role that is fulfilling and rewarding because thyey know that this helps them to deliver better outcomes for their customers and their colleagues.

 

If you want to be part of their team and help them make a difference, they’d love to hear from you.
#LeaseholdConveyancingOfficer #leaseholdmanagement #housingjobs #recruiting #Manchesterjobs

Your Home Tenancy Changes Assistant 
Salary: £21,627 – £25,400 per annum 
Location: Nottingham 
Hours: 35 per week, full time 
Closing Date: Monday 4 July 2022    
Interview date: Tuesday 12 July 2022 
  
Do you have knowledge of current social housing issues and a Level 2 Chartered Institute Housing qualification or equivalent? Join them as a Your Home Tenancy Changes Assistant! 
 

 

 

Their team: 

‘Your Home team’ is part of their Homes and Wellbeing directorate and is responsible for the allocation of general needs, independent living for older persons and market rent properties. They provide support to their colleagues in Care and Support with sign ups, termination of tenancies and other general administration as required. Mutual exchanges, tenancy successions and changes to tenancy also come under the Your Home Team remit.

 

“It is a really exciting time to become involved with their Allocations function as they implement their new processes and develop the service to provide a service with the customer at the heart of their business” – current colleague.

 

The role: 

As their Tenancy Changes Assistant, you will use your existing skills and experience to support their customers with their applications to mutually exchange their tenancies. This will involve overseeing the process through from receipt of application to assignment of the tenancy. You will also receive requests to succeed to tenancies and requests for any tenancy changes i.e. moving from joint to sole or sole to joint tenancy.

 

They have established policies and procedures in place along with regulatory requirements to be met, which will support you in the execution of your duties. Complex cases will be supported by the Your Home Senior Lettings Assistant and the Your Home Manager. You will ensure exceptional customer service for all of their internal and external stakeholders is maintained to a high standard throughout the service. Check out the role profile attached to review the main responsibilities of the role!

 

  
About you: 

You will have exceptional organisation skills to ensure records of the progress, outcomes for each mutual exchange and requests for changes to tenancy are accurate and up to date. You will be able to prioritise your workload in order to meet your team and individual targets. As a naturally confident individual you will be able to meet with customers on a one to one basis and put them at the centre of your work. It is essential within this role for you to have great listening skills as well as the ability to spot inconsistencies with applications and be confident in probing to gather the information required in order to achieve a sustainable letting.

 

They work with over 30 Local Authority areas utilising several Choice Based Lettings software packages for advertising, shortlisting and making offers along with the daily use of Microsoft word, excel and databases, so you must have demonstrable experience of using computer software packages. Experience of Capita is advantageous, but training will be provided. You will be fully supported in this role to fulfil your potential and develop your skills, knowledge and experience.

 

Although previous experience of mutual exchanges and changes to tenancies in a housing environment is advantageous, more importantly they are looking for candidates with a strong administration background, excellent IT skills and record keeping, exceptional customer service skills with ability to communicate with customers from varied backgrounds and a desire and willingness to learn – they can train the right candidate on their policies and procedures.

 

Working days and times: 

They have two full time positions which will be worked Monday to Friday, 9.00 am – 5.00 pm. They operate a flexi time system, but they do expect that there is some cover of the service until 5.00 pm each day, which can be completed on a rota basis between the two posts and the Senior Lettings Assistant.

 

As an Equal Opportunities and Disability Confident Employer, they welcome applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of their LGBT + Allies Programme, they also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.  

They may close this vacancy early if they have sufficient interest.
 

The Company 

They’ve been around since 1973, and they’re really proud of that. They’re more than just a housing association: they deliver care and support to people all over the East Midlands. Read their story to find out more about them.

Scheduling and Planning Administrative Assistant (Responsive Repairs) 
Salary: £23,500 FTE 
Manchester, Greater Manchester 
Contract Type: Permanent  
Hours: 30 – 40 a week available (Spread over 5 day – flexible options) – agile working arrangements in place 

Hours will be between hours of 8am to 5pm, Monday to- Friday 
  

Closing date: 30 June 2022 
Interview date: 4 July 2022 
Interview location: Soapworks, Salford Quays, Manchester 
 

 

Our Client is all about people – the people who live in their homes, the people in the communities they serve and the people they work with.

So, it’s no surprise that they recruit for attitude and behaviour which are central to them delivering great experiences for everyone!

They employ people who are passionate about making a difference who can take responsibility and get things done. And they have developed a culture which supports people to do this.

As a not-for-profit housing association, they provide homes and services to over 16,000 people across Greater Manchester. They build affordable new homes, work with partners to reduce homelessness and support people to reach their potential.

This role will help them to do this by helping them to schedule the Repairs Team appointments to ensure compliant and efficient operations. You’ll liaise daily with repairs colleagues and deal with and rectify queries on available and unavailable appointment slots.

 

In this role, you will be responsible for

• Scheduling for Responsive Repairs
• Contacting Customers to book in repair works
• Ensure that all customers’ needs are considered and provide administration support services that allows services to be tailored accordingly.
• Take ownership for resolving customer and colleague enquiries.
• Effectively manage incoming and outgoing enquiries for the Homes Management Team
• Administration support

 

Our client need people who have / are / can

• Previous planning or scheduling experience using an appointment management system.
• Experience of delivering exceptional customer service to members of the public.
• Methodical, well organised and positive approach to workload and ability to work to strict deadlines.
• Prioritise issues to manage workloads and achieve targets.
• Previous experience of producing and analysing reports

 

Everyone’s welcome at our client. Their culture is inclusive, and they are committed to increasing diversity. They enable everyone to be themselves at work, so that they feel at home with them. And they trust and support people to do their best, in a role that is fulfilling and rewarding because thyey know that this helps them to deliver better outcomes for their customers and their colleagues.

If you want to be part of their team and help them make a difference, they’d love to hear from you.
#Schedulingjobs #Planningjobs #AdministrativeAssistant #adminjobs #housingjobs #recruiting #Manchesterjobs