Housing Administrator / Home Move Assistant
Salary: £23,000 pa
Manchester, Greater Manchester
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday (agile working arrangements in place)
Closing date: 21st September 2022
Interview date: 29th September 2022
Interview location: Soapworks, Salford Quays, Manchester
Our client is all about people – the people who live in their homes, the people in the communities they serve and the people they work with.
So, it’s no surprise that we recruit for attitude and behaviour which are central to them delivering great experiences for everyone!
They employ people who are passionate about making a difference who can take responsibility and get things done. And they have developed an agile, flexible culture which supports people to do this.
As a not-for-profit housing association, they provide homes and services to over 16,000 people across Greater Manchester. They build affordable new homes, work with partners to reduce homelessness and support people to reach their potential.
This role will help them to do this by providing a professional administration support service for lettings and tenancy management.
In this role, you will be responsible for
Delivering all key administrative duties, ensuring customers are receiving an excellent Customer Experience in line with our Customer Service Standards and offer.
Support the Communities Team to achieve high levels of sustainable lettings.
Ensure customers sustain their tenancies for as long as possible by identifying risks and providing or signposting customers to services and products which will support them.
Advertising, shortlisting, and letting properties in accordance with the sub-regional choice-based lettings policies.
Effective identification of support needs and services.
They need people who are / have
Experience of dealing with customers queries both in person and over the phone in a sympathetic and helpful manner.
Good IT abilities IE Microsoft 365, Windows, Word and Excel
competent administrative support skills
Great customer service skills
Excellent communication skills
Everyone’s welcome here. Their culture is inclusive, and they are committed to increasing diversity. They enable everyone to be themselves at work, so that they feel at home with them. And they trust and support people to do their best, in a role that is fulfilling and rewarding because they know that this helps them to deliver better outcomes for their customers and their colleagues.
If you want to be part of their team and help them make a difference, they’d love to hear from you.
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To apply for this job please visit www.networxrecruitment.com.