Facilities Officer 

Salary: £30,930 per annum 

Location: Manchester  

Hours of work: 39 hours per week  

Contract:  Permanent, Full Time 

Closing date 2 October 2022 

Interviews 19 October 2022 

 

 

This is an exciting, permanent opportunity to work within our client as part of the facilities team.

 

You will be required to assist and support the Contract Manager (Facilities) to ensure all the Groups Buildings and Equipment are maintained to high standards and compliant with current legislation and with respective programmes and budgets. Further to this you’ll help to deliver all schemes and contracts in accordance with procedures and legislation, ensuring good practice and value for money.

 

Participating in the overall performance management of the Facilities Management service and you’ll contribute towards the delivery of the Group’s corporate objectives and performance objectives.

 

Their ideal candiates will ideally:

• Hold a relevant Health & Safety qualification i.e. NEBOSH
• Have experience of dealing with the maintenance of Building Services
• Experience of dealing with building services contractors
• A basic understanding of contract administration
• The ability to deal with customers including face to face, by phone
• Excellent planning and organisational skills, coupled with the ability to prioritise well, work to strict deadlines and have a great sense of team work
• A good working knowledge of IT systems

 

They are one of the largest registered housing providers in Greater Manchester – uniquely positioned within Wythenshawe’s ‘Garden City’. They are an inclusive employer where differences are recognised as strengths in delivering their purpose. Investment is key to enabling staff teams to feel empowered and trusted to deliver their best work.

This is a fantastic opportunity to make a difference in the Wythenshawe Community… but more than that, with every job role comes a competitive salary, great pension scheme, holiday that will increase with each year of service, flexible working, an employee assistance and health care plan including staff benefits, professional membership, and excellent ongoing learning opportunities.

 

 

About Them 

They manage almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

 

They are committed to investing in the health, wellbeing and development of colleagues, who they will reward fairly and empower and trust to deliver their best work for the benefit of the group, their tenants and stakeholders. They are an inclusive employer of choice where differences are recognised as strengths in delivering their purpose. A disability confident employer they will work to make reasonable adjustments where possible throughout its employment processes.

Their purpose is to provide good quality homes and services to their tenants and leaseholders and to play a leading role in creating safer, healthier communities. They boast an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in their communities.

Customer Resolution Specialist / Scheduler (Contact Centre / Customer Services) 

Location: Manchester – Agile 

Salary: £23,593  

Hours: 35  

Full Time, 6 months FTC 

 

Closing date:  10th October 2022 

Interview date:  13th and 14th October 2022 

 

 

 

Our client are an innovative provider of housing and community services.

 

Working for them, you’ll see the difference you make to people’s lives and local communities. They manage more than 13,000 homes across their proud city. But there’s so much more to them than that. They build thriving communities and places where people want to live. They help people to learn, manage their money, launch successful businesses and improve their employability.

 

They do things differently there. And you’ll be at the heart of an established and supportive team.

 

They’re looking for a Customer Resolution Specialist to deliver a brilliant customer experience to all customers by resolving issues at the first point of contact and to meet the expectations of their customers through interactions that are easy, friendly and demonstrate high levels of skills, knowledge and autonomy.

They’re looking for those that can effectively diagnose, schedule, reschedule and plan repair appointments, responding to customer demand and reacting to changes in business resource (Homes hub). You’ll take a solution focused approach to all interactions with customers providing first point contact resolution across all customer channels and you’ll manage customer demand with a flexible approach delivering a high-quality service by prioritising and multi-tasking, when necessary.

 

What they’re looking for:

• You to have held a similar role within Customer Services.
• Able to demonstrate solid experience of successfully managing customer complaints through to resolution.
• Excellent verbal and written skills across a broad range of audience including managers, colleagues, and customers.
• Ability to remain calm under pressure and adapt your style to meet the needs of the individual, particularly for sensitive situations and people with specific needs or vulnerabilities.
• Ability to work effectively as a part of a team.
• Ensure Safeguarding issues are identified and escalated appropriately.
• Effectively and sensitively mange social media enquiries to maintain the positive reputation of One Manchester.

 

Why take up the challenge with our client? This really is a great place to work. They’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, they’re rightly proud of their work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

Gas Engineer x2 

£37,740 per annum 

Melksham depot, covering Wiltshire and surrounding areas 

Flexible working opportunities 

Full time (40hrs) 

Permanent 

 

Closing date: midnight, 7 October 2022 

Interview date: 14 October 2022 – Interviews may also be held on an ongoing basis 

 

 

 

 

The purpose of this role is to carry out day to day gas repairs and maintenance to our clients housing stock. There will also be a necessity to be available for the out of hours cover on a rota system.

 

 

 

It has the following main responsibilities; 

• Follow agreed targets and objectives with regards to the role
• Ensure maximum productivity ensuring work has been carried out effectively and efficiently
• Develop and maintain good levels of communication with all contract team members and operatives
• Ensure use of PDA to improve performance.
• To ensure the satisfaction of the customer by having a right first-time approach to all jobs
• Assist the Contract manager / Supervisors to ensure the working environment
• On site self-assessments of work completed on a daily basis to deliver a high- end product
• Deliver technical support when instructed or when required
• Ensure works are completed in accordance with relevant, current legislation and regulations

 

 

What our client need 

For this role you’ll need to have the following skills and experience;

• This post has a minimum requirement for the skill below and you should be qualified within the trade below at a minimum of NVQ level 3 in Gas/ Plumbing with valid ACS accreditation in CCN1, CEN1, CPA1 and HTR1
• Must be able to fault find, carry out repair and service all domestic plumbing/heating appliances to a high standard in accordance with and in compliance with current regulation/legislation.
• Maintain and repair the ancillary equipment associated with central heating installations such as pumps, tanks, valves and water pipe work.
• Carry out programmed works, maintenance and servicing in domestic or commercial premises together with the provision of accurate records in relation to the work undertaken.
• Ability to measure for fittings and list necessary materials for surveys and follow-on works.
• A current, valid licence.
• Due to health and safety reasons, all operatives wear RPE and so we operate under a clean-shaven policy.

Graduate Bid Writer (Grants / Tenders)  
Salary: £22,500 per annum  
Location: Nottingham  
Hours: 35- Hybrid Working  
This is a 24-month fixed term contract 
Closing Date: Sunday 23 October 2022  
Interview date: Wednesday 9 November 2022 

Our client are looking to recruit a well organised, reliable and proactive Graduate Bid Writer to join their Business Development Team based in Nottingham.

About the Business Development Team 
Our client complete bids, grant applications and tenders for housing, care and support services. They are an enthusiastic team and work with great managers and delivery teams across a wide range of services for vulnerable adults.

About you 
You would have graduated within the last 5 years with a minimum of a 2:1 and be highly motivated with a strong desire to contribute to the development of services for people with care and support needs. You must be able to demonstrate excellent writing, comprehension, interpersonal and communication skills, good attention to detail and the ability to follow through relevant tasks from start to finish.

About the graduate opportunity 
You will work through a structured 24 month training programme; learning on the job and combining practical experience, professional development and the opportunity to network with peers from our other departments and external agencies.

At the end of your training programme you will have acquired excellent knowledge of the housing and social care sectors on which to build a successful career.

This will be a Monday to Friday hybrid working role with a minimum of two days a week in the office; with some travel to visit services across the East Midlands.

All shortlisted candidates will be required to complete online assessments prior to the interview.

As an Equal Opportunities and Disability Confident Employer, they welcome applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, they also welcome applications from members of the LGBT community and encourage inclusivity in the workplace.

 

The Company 
They’ve been around since 1973, and they’re really proud of that. They’re more than just a housing association: they deliver care and support to people all over the East Midlands.

Business Change Officer / Analyst (Transformation and Change) 
Salary: Up to £32,015 
Location: Stockport – Hybrid working   
Permanent, Full time, 37 hours  

Closing date: 4th October 2022 

Interviews will be held on: 5th October 2022. Please note they will be reviewing throughout the campaign so you may be invited to interview earlier 

Further Interview and some group exercises: 10th October 2022  
 
Are you experienced and excited about transformation and business change? Do you have a great understanding of Change Management approaches and techniques? Are you passionate about excellent service delivery for customers?  

Then our client wants to hear from you!  

They are in the biggest ever period of transformation and they have an exciting opportunity for a Business Change Partner to join them. You’ll enable effective business transformation and sustainable change management in order to deliver Transformation Projects / Programmes.

This is an exciting role in which you’ll be involved in a variety of projects, all of which are to improve the customer experience / journey and generate efficiencies. Some examples of the projects that this post will lead the business analysis and change management on include: –

• SharePoint automation
• Digitisation of the Carecall service (their 24/7 Telemonitoring and Falls Response service.)
• Disaster Recovery for 24/7 Out-of-hours services for customers;
• Shared ownership;
• Safety Management Documents System;
• Customer Portal.
• Wider digital transformation projects being scoped.

 

Further to this it’s a great chance to improve your transformation and change skills and really get stuck in and challenge the performance, behaviours, and systems in use to make some real changes for the better for customers.

 

They will consider Graduates and those looking for the opportunity to grow in a role. If you were coming from a junior background, you’ll be surrounded by a great supportive team who can offer training and development to really take you on your own journey so you can grow and improve within this organisation.

Could this be the perfect role for you? 
Their ideal candidate will have:

• Experience and / or understanding of Business Analysis and Change Management approaches and techniques.
• Ability to look for and identify issues with current processes and work with the business to come up with creative solutions. This includes the ability to use data to identify trends / patterns and areas of inefficiency.
• Experience of successfully engaging with colleagues; building and maintain trust with service users, managers, consultants and stakeholders at all levels. Working collaboratively with them to deliver effective business change.
• Experience of collating information in an organised, planned and timely manner.

 

Their modern office is a bright, positive working environment with great collaborative working spaces. They also value hybrid working arrangements and you will have the opportunity to shape and agree how you work between office and home (at least 2 days a week at home) to suit both your own and the business needs.

They offer:   
Competitive salary, Flexible hybrid working, generous annual leave and a health cash plan plus other benefits.

Internally this role will be known as ‘Business Change Partner’  

Please note they reserve the right to close the role early should they appoint a suitable candidate.   
 
About them

This organisation is a great place to work! They pride ourselves on building strong collaborative relationships locally, regionally and nationally. They are passionate about not only providing housing and building new homes in their region but helping to transform the lives of their customers. They aim to provide comfortable and affordable homes and engage customers and communities.

It is important to them that we have a diverse workforce, representative of the communities they work in. Equality, diversity and inclusion is important to them and they like to acknowledge that everyone is different. They’re always looking to improve diversity within their teams and across the group, so they would welcome any applications from any underrepresented groups.

Rent Analyst (Social Housing)  
Manchester – Home based (Greater Manchester)    
Salary: £31,908 – £33,817 per annum   
Contract: Temporary 2 year fixed term contract   
Hours of Work: 35 hours per week, Monday – Friday   

Closing Date: 9am on 21st October 2022   

Interview Date: Applications are being reviewed as they’re received and interviews conducted on a rolling basis

 

 

Are you an experienced finance professional with fantastic customer service skills? Do you have detailed knowledge and experience of social housing rents? Do you want to work for a business that cares about more than the bottom line? Then this is the opportunity you’ve been looking for!

Our client put their customers at the heart of everything they do, and this role is key in ensuring rent is appropriately and efficiently set and monitored so they can deliver affordable housing solutions.

You’ll use your experience of social housing rents to develop, plan and implement annual rental change process for all rented stock owned by our client. You’ll work alongside their Service Charge Business Partner and other Finance Business Partner colleagues to ensure rents and service charges are aligned, providing information for the preparation of the annual budget by providing accurate and timely rental income estimates.

You’ll use your technical knowledge to support the Income Team to ensure compliance with all relevant statutory, regulatory and accounting requirements so knowledge of housing association finance and regulations will be advantageous.

You’ll use your ability to analyse large complex data sets to provide statistical analysis for rent charging and rent collection to a range of audiences, including non-finance colleagues. You’ll have excellent IT skills including advanced use of Excel, knowledge and use of finance and feeder systems, relevant processes, dependencies and interfaces.

You’ll have a professional approach to the role with a commitment to achieving high standards. You’ll encourage innovation and be committed to your own continual professional and personal development.

While this is a home-based role, there will be the expectation of you to attend our MSV hubs for collaboration and engagement purposes.

Our client offers a range of great benefits including:

• Flexibility on where you work with home working kit provided
• 25 days holiday per year and bank holidays, plus a holiday buy/sell scheme
• Company pension scheme with up to 10% matched contributions
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Employee assistance programme, free counselling and wellbeing initiatives
• Life assurance
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers and menopause.

 

They are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

They’re passionate about inclusion and they’d love to hear from people from diverse backgrounds for this role.

The Company 
Our client own and manage almost 9,000 homes across Greater Manchester, Lancashire and West Yorkshire and pride themselves on being a housing association that retains their original values and missions and continues to deliver a range of housing solutions to the most vulnerable in society. For them their main priority has, and always will be, to deliver and build on the services they provide as a social values organisation. They embrace equality and inclusion and are genuinely focussed on people. They want better life chances for their people, they work with customers to strengthen their business and they want to see fewer homeless people and people in poverty.

Housing Support Worker  
Salary: £20,315  
Location: Mountsorrel  
Hours: 37  
Closing Date: 31st October 2022 

Are you naturally a people person and thrive helping and supporting individuals?
If you are looking for a new challenge where no two days are the same, our client would love to hear from you!
The Community Support team provides short term support to their tenants to sustain their tenancies and assist them in managing the practical aspects of their home.
This role is community based and will require traveling around Leicestershire, Leicester City and Northampton to support customers in their homes.

The Role 
You will be passionate about helping their customers and ideally have experience supporting people in their home to maintain their tenancy. There is a lot of variety on a day-to-day basis, and support you offer will range from;
– Helping customers maximising their income through benefit applications / accessing grants/funds
– Accessing local community groups
– Setting up utilities
– Sustaining a tenancy

Requirements 
If the above sounds exciting to you, have a look at the Role Profile, the below requirements and start you application today!

• Good understanding of housing related support and benefits
• Good IT skills and ability to work flexibly
• As you will be on the move, the successful candidates will also need a full driving licence and access to a vehicle.

Why work with them? 
For all the care you give, their benefits will help you to maximise your own well-being. In addition to generous annual leave, development opportunities and company pension, they also have many more amazing benefits including free massages as part of the benefit scheme!

As an Equal Opportunities and Disability Confident Employer,they welcome applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups and disabled candidates. As part of their LGBT Allies Programme, they also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. 

Interview Date:        interviews are being arranged on an ongoing basis. 

All those shortlisted for an interview will be required to take a work-related test on the day.
For a full Role Profile and to apply, please click on the document tab below

The Company 
They’ve been around since 1973, and they’re really proud of that. They’re more than just a housing association: they deliver care and support to people all over the East Midlands.

Project Surveyor / Clerk of Works (Investment)  
Salary: £32,992  
Location: Manchester, Wythenshawe  
Contract: Permanent, Full Time   
Hours of work: 39 per week 
 
Closing date: Sunday 9th October 
Interview date: Tuesday 18th October 

Our client have an exciting opportunity for a Project Surveyor (Investment) to join them!
You’ll assist the Assets and Investment Managers in ensuring that planned maintenance and Investment programmes are effectively and efficiently co-ordinated and administered. You’ll undertake Stock Condition Surveys and provide a range of Building Inspection and supervision services in relation to the maintenance of housing stock. Including ensuring that such works are carried out in accordance with procedure and specification, including voids, pre and post, planned technical & stock condition Including having a good understanding of energy assessment surveys.

Duties will include but are not limited to:  
Carrying out a variety of inspection types to domestic properties and the estates in which they are located, including pre & post works inspections, condition surveys etc. and manage as necessary works to bring the property or estate to acceptable standards.

Oversee Contractors works on site and undertake the duties of Clerk of Works.

Schedule works and complete surveys on domestic properties highlighting condition, measurements and remedial actions required including the formulation of detailed specifications where required.

To ensure the programme of investment works are carried out in accordance with the specification, and quantities and costs are in accordance with the Contractors Priced tender submission.

The successful candidate will have a sound knowledge of building construction and maintenance, as well as a good understanding of health & safety regulations and working practices relating to construction site. Ideally holding a similar role previously, you’ll have knowledge of contract supervision and Clerk of Works role and of carrying out domestic property inspections and of surveying duties.

Due to the nature of the role, you must possess a full UK driving licence, have excellent IT and problem-solving skills.

About Our Client 
Our client manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

They are committed to investing in the health, wellbeing and development of colleagues, who they will reward fairly and empower and trust to deliver their best work, their tenants and stakeholders. Our client are an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer they will work to make reasonable adjustments where possible throughout its employment processes.

Their purpose is to provide good quality homes and services to their tenants and leaseholders and to play a leading role in creating safer, healthier communities. They boast an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in their communities.

Plasterer 
£30,450 per annum 
Melksham depot – Covering Wiltshire and surrounding areas 
Flexible working opportunities 
Permanent, Full time (40hrs) 
 

Closing date: midnight, 7 October 2022 

Interview date: TBC

 
The purpose of this role is in our clients planned team to carry out day to day repairs and maintenance to their client’s housing stock. There will also be a necessity to be available for the out of hours cover on a rota system.

It has the following main responsibilities;
-Delivering high standards of work effectively and efficiently.
-Delivering excellent customer service when carrying out works on their properties.

What our client need

For this role you’ll need to have the following skills and experience;
-General building knowledge
-Experience of working in social housing or domestic properties
-Knowledge of industry best practice to an intermediate/ advanced level.
-Knowledge of Health & Safety and safe practices.
-A commitment to excellent customer service.
-A full valid driving licence.
-A trade Qualification at NVQ 2 or equivalent would be beneficial.

Please note due to health and safety reasons, all operatives wear RPE and so we operate under a clean shaven policy.

A basic DBS check will be required for this role.